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IT has become a cornerstone and a valuable aspect of today’s businesses. Companies rely on IT solutions to increase efficiency, improve revenue potentials, and boost employee productivity. Given the highly competitive business landscape and rapidly evolving technology, it is paramount for organizations to take a strategic approach towards meeting their IT needs.

But how do you satisfy your company’s IT requirements without breaking the bank? How can you stay competitive with limited resources and talent?

Software developers at Miropoint point out that when it comes to technology needs, IT outsourcing offers the most viable solutions. Delegating non-essential IT tasks and projects to a third-party contractor is the most strategic and cost-effective approach. IT outsourcing provides access to technical expertise, round-the-clock support, and best practices while keeping the lights on.

There are two ways IT can be outsourced, either through managed services or technical support approach.

Which is better?

Some may be wondering which IT outsourcing model is more superior. But the truth is that neither of these approaches is better than the other. The right outsourcing strategy depends mostly on the technology needs of an organization. Some companies might find managed services to be more beneficial while others might consider technical support as a better alternative.

To fully maximize the benefits of IT outsourcing, an organization should carefully evaluate its IT requirements and business processes to come up with the best decision – whether to dive in or dip toes.

How do these two approaches differ?

 

Managed Services

In some companies, they may have an organic tech team that handles most areas of the IT system. However, they may lack expertise or technologies in a specialized field. For example, a company may have a dedicated IT support team but are not technologically capable of implementing data recovery projects or contact center systems.

Technicians at PreciseIT share that in some cases, the team can handle sophisticated IT projects, but the mundane tasks of monitoring and maintaining IT infrastructure put a strain on the manpower resource. Still, there are cases wherein the company needs to rebalance its talent pool so that experienced professionals are given projects that are appropriate to their skill level. The scenarios that companies face vary greatly but managed services providers (MSP) offers highly scalable services that can meet these needs.

Over the past few years, we’ve seen how managed services have been widely accepted. Certified and experienced IT professionals lend their expertise to the IT team. They offer various technical assistance, such as backup and disaster recovery, remote management and monitoring, network security, management of data center, cloud migration, and more. MSPs free up organic IT teams of the extra load thereby allowing them to focus on their core functions and vital projects.

 

Technical Support

In some companies, the organic tech department is fully equipped and self-sufficient to satisfy their respective organization’s requirements. The fundamental tasks of the in-house IT professionals are to deploy, manage, maintain, troubleshoot, and support their own IT systems across all levels. Aside from these basic functions, they may also be tasked to strategize and develop solutions to meet goals.

But occasionally, the in-house IT department is confronted with critical and sophisticated projects or challenges. Rather than hiring additional talents, calling up technical support can be the best solution. Often, assigning key personnel to focus on the immediate need can disrupt the overall operations.

IT support teams enable companies to gain access to technical expertise right at the moment. These professionals can provide an immediate solution, thereby ensuring continuous processes. Technical support allows your IT department to focus on their tasks while they work swiftly to troubleshoot the problems.

Whether you choose managed services or technical support, outsourcing is a step in the right direction. By ensuring that the IT aspects of your business are fully covered, you can stay competitive and achieve your goals.